Terms & Conditions

Flowers and Cream is a florist and gift business operating in Kuala Lumpur, Malaysia, selling fresh flower bouquets, balloon arrangements, cakes and gift boxes for delivery within the Klang Valley. Our contact details appear at the end of this page.

• You must be at least eighteen (18) years old, or have the consent of a parent or guardian, to place an order.
• You are responsible for keeping your account password confidential and for all activity carried out under your account.
• You must provide accurate, current and complete information. We are not responsible for a failed delivery caused by an incorrect address or contact number supplied by you.
• We may suspend or terminate an account that we reasonably believe has been used for fraudulent, abusive or unlawful activity.

• Fresh flowers are a natural product. The exact stems, blooms, shade and size of a bouquet may vary from the photograph shown, which is illustrative of style and value rather than an exact representation.
• Where a particular flower, colour, vase, wrapper or ribbon is unavailable due to seasonality or supply, we reserve the right to substitute it with an item of equal or greater value, keeping as close as possible to the overall look and feel of the arrangement.
• Cakes, chocolates and other food items are subject to availability and must be consumed by the date advised at the point of delivery.
• Free gifts and add-ons are subject to availability and may be varied or withdrawn without notice.

• All prices are shown in Malaysian Ringgit (RM / MYR) and are inclusive of any tax chargeable under Malaysian law, unless stated otherwise.
• Delivery charges are calculated at checkout based on the distance from our premises to your delivery postcode, and are shown to you before you confirm the order. Orders above RM150 qualify for free delivery within the applicable delivery zone.
• We accept payment by online banking (FPX), credit and debit card, and e-wallet through our licensed payment gateway, or by bank transfer arranged with you over WhatsApp.
• Your order is only confirmed once full payment has been received and cleared. Orders awaiting payment may be cancelled automatically.
• Prices, promotions and delivery charges may change at any time. The price that applies to your order is the price displayed at the time you confirm it.
• If a product is listed at a manifestly incorrect price due to a typographical or system error, we may cancel the order and refund you in full. We will notify you before doing so.

Your order is an offer to purchase. An order confirmation email is an acknowledgement that we have received your order, not an acceptance of it. A contract is formed only when we confirm that your order has been accepted for preparation. We may decline an order where the item is unavailable, the delivery address falls outside our service area, payment cannot be verified, or we reasonably suspect fraud. If we decline an order you have already paid for, we will refund you in full.

Delivery coverage, charges, cut-off times, delivery windows and what happens if the recipient is unavailable are set out in our Shipping & Delivery Policy, which forms part of these terms. Delivery times are estimates and are not guaranteed.

Because our products are perishable and made to order, cancellation and refund rights are limited. Please see our Cancellation & Refund Policy, which forms part of these terms.

Fresh flowers require care on arrival: trim the stems, change the water daily and keep the arrangement away from direct sunlight, heat and air-conditioning vents. Cakes and food items should be refrigerated promptly. We are not responsible for deterioration caused by the recipient's handling or storage after delivery has been completed.

• Promotional codes and vouchers are valid for the period stated, cannot be exchanged for cash and cannot be combined with other offers unless expressly stated.
• We may withdraw or amend a promotion at any time, and may cancel orders where a code has been obtained or used improperly.

You are responsible for the content of any gift card message or special instruction you submit. We may refuse to print or deliver a message that is unlawful, defamatory, obscene, threatening or otherwise inappropriate, and may cancel the order in such cases. By submitting content to our website, including reviews and photographs, you grant us a non-exclusive, royalty-free licence to use it in connection with our business.

All content on this website — including the Flowers and Cream name and logo, product photographs, arrangement designs, text, graphics and page layout — is owned by or licensed to us and is protected by Malaysian and international intellectual property laws. You may not reproduce, distribute, modify or commercially exploit any part of it without our prior written consent.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Place speculative, false or fraudulent orders.
• Attempt to gain unauthorised access to our systems, or interfere with the operation or security of the website.
• Scrape, harvest or copy our content or customer data by automated means.

To the fullest extent permitted by Malaysian law, our total liability in connection with any order is limited to the amount you paid for that order. We are not liable for indirect, incidental or consequential loss, including loss of profit, loss of opportunity, or disappointment or distress arising from a late or missed delivery. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, floods, fire, traffic closures, strikes, accidents, failures of telecommunications or payment networks, epidemics, government orders and acts of God. Where such an event prevents delivery, we will contact you to reschedule or, where rescheduling is not possible, issue a refund.

Payments are processed by licensed third-party payment gateways, and some deliveries are fulfilled by third-party couriers. Your use of those services is also subject to their own terms. We are not responsible for the acts or omissions of a third party beyond our reasonable control.

Our handling of your personal data is described in our Privacy Policy, which forms part of these terms.

We may amend these Terms & Conditions at any time by posting the revised version on this page. The version in force at the time you place an order is the version that applies to that order.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the courts of Malaysia. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.