Shipping & Delivery Policy

• We deliver throughout Kuala Lumpur and the Klang Valley, including Petaling Jaya, Shah Alam, Subang Jaya, Puchong, Cheras, Ampang and the surrounding areas.
• Coverage is determined by the distance from our premises to your delivery postcode. Enter your postcode in the cart to confirm instantly whether we deliver to you and what the charge will be.
• If your postcode falls outside our delivery radius, the website will tell you at checkout. Please WhatsApp us before ordering — we can sometimes arrange a special delivery by courier at an additional cost.
• We do not currently ship fresh flowers outside the Klang Valley or internationally.

• Delivery is charged by distance band from our premises to the delivery postcode. The exact charge is calculated and displayed in your cart before you confirm and pay, so there are no hidden fees.
• Free delivery on orders above RM150 within the applicable delivery zone.
• All delivery charges are in Malaysian Ringgit (RM) and are inclusive of any applicable tax.
• A redelivery arranged after a failed first attempt is charged at the standard delivery rate for that address.

• Same-day delivery is available for orders placed and paid for before 2:00pm (MYT), subject to availability.
• Orders placed after 2:00pm are scheduled for the next available delivery day.
• Standard delivery window is 10:00am to 6:00pm, Monday to Saturday.
• We are closed on Sundays and public holidays. Orders for those dates will be delivered on the next working day unless we have agreed otherwise with you.
• We cannot guarantee delivery at an exact hour. If you need a specific time slot — for a surprise, an event or an office delivery before closing — please WhatsApp us before ordering so we can confirm whether it is possible.
• During peak periods such as Valentine's Day, Mother's Day and graduation season, order early: same-day slots fill up and delivery windows may be extended.

Please give us a complete address — unit or house number, building or residence name, street, postcode and city — and a working mobile number for the recipient. Our rider will call the recipient on arrival. We are not responsible for a delayed or failed delivery caused by an incorrect, incomplete or outdated address or contact number, and no refund is available in those circumstances.

Where the recipient cannot be reached at the delivery address, our rider will, in this order:

• Call the recipient on the number provided.
• If there is no answer, call you as the sender for instructions, and wait up to fifteen (15) minutes at the address.
• With your consent, leave the item with a security guard, building reception, office receptionist or a neighbour. Delivery is treated as complete once the item has been handed over in this way, and we are not responsible for it afterwards.
• If nobody can receive the item, we will return it to our premises and contact you to arrange a redelivery, which will be charged at the standard rate. Fresh items that have deteriorated in the meantime cannot be redelivered or refunded.

Surprise deliveries carry a higher risk of a failed attempt because we cannot pre-arrange a time with the recipient. Please make sure the recipient will be at the address during the delivery window.

Some condominiums, gated communities, hospitals, hotels and office buildings do not allow riders past the lobby or guard house. In those cases the item will be left with the guard house, concierge or reception, and that is treated as a completed delivery. Please tell us in advance about access cards, visitor registration or any other entry requirement.

We can provide a photograph taken at the point of delivery on request. Please ask within twenty-four (24) hours of the delivery date.

Delivery times are estimates. Heavy traffic, road closures, severe weather, floods, festive congestion and other events beyond our reasonable control may delay a delivery. We will keep you informed and will deliver as soon as we can. Where a delay is caused by such an event, it does not entitle you to a refund, but we will always try to find a fair resolution with you.

Fresh flowers are seasonal. Where a specific bloom, colour or accessory is unavailable, we may substitute it with an item of equal or greater value while keeping the overall style of the arrangement, as set out in our Terms & Conditions.

If your order arrives damaged, is the wrong item, or does not arrive at all, please tell us within twenty-four (24) hours so we can put it right. Your options are set out in our Cancellation & Refund Policy.